FAQs

Live-Feature Workshops

What is the difference of a Live Feature Workshop from a Master Class, or a Master Workshop?

A Live Feature Workshop is a mix of both our Master Classes, and Master Workshops. Students will be able to view lectures and demonstrations by an instructor, and then complete assignments that relate to that weeks' lecture. The instructor will review a selected amount of homework during a Live Q&A session, 1 week after each lecture (except for the last week). The instructor will also use this time to go over any questions that students may have in relation to the workshop.

What exactly is the format of a Live Feature Workshop?

The format of a Live Feature Workshop contains 3 lectures, and 2 Live Q&A sessions. You will have access to your first lecture, and then 1 week to complete an assignment before your Live Q&A and release of the second lecture. You will then have 1 more week to complete your second homework assginement before the second live Q&A. The 3rd week's lecture will conclude the workshop, with no live Q&A or homework assignment for that week. The workshop will be hosted inside the CGMA Master Classroom, to allow for interaction with the instructor and students during the duration of the workshop.

Will I receive feedback for my homework?

The instructor will choose from 10-15 homework assignments to be reviewed during the Live Q&A, as examples for the whole class. We cannot guarantee that you will receive feedback on your assignment for a Live Feature Workshop due to the nature of the course.

Can I get a refund for a Live-Feature Workshop?

You may receive a refund for a Live-Feature workshop as long as the workshop has not started. Once the workshop has officially started, there will be no refunds available, due to the nature of the course.

Master Classes

Registration Policies:

Do you have any limitations on how many classes one person can take per semester?

Technically no. However, we highly recommend that students refrain from taking on excessive course loads, and focus on taking no more than three courses at any one time.

When is payment due for the Master Classes?

Payment is needed in order to complete the enrollment process. Once the "Register" link for a particular CGMA Master Class has been pressed and all the information fields completed - you will be prompted for payment as the final step of the enrollment process.

What form of payment is acceptable?

We currently only accept payments through PayPal using any major credit card or personal bank account at this time. Qualifying students also now have the option to use paypal's "Bill-Me-Later" feature when registering for Master Classes and Workshops (it will automatically show among all of our payment options in the shopping cart). There will be 0% interest for the first 6 months if the paid in full. CGMA qualifies to offer you the Paypal's "Bill-Me-Later" feature, which is an exclusive offer from paypal a third party financial entity, please thoroughly familiarize with their terms and policies here.

Does the School offer any scholarship program or financial assistance?

No. At this time we recommend for those in need of financial assistance to seek personal/educational loans or participate of any available employee training reimbursement programs from their employers. Also, you can explore Paypal?s bill me later feature offer among our methods of payments, for more information about this particular feature visit paypal.
However, keep in mind that we give students the opportunity of paying only for the classes they take in a current term. Those students that take any of our full tracks: Foundation or Environment, benefit from studying under some of the best artist from the entertainment-Concept Art and Illustration industry without having to pay for the full track in advanced.

How do I apply?

Please click here to begin the enrollment process.

How long is each course?

Most of the Master Classes are 8 weeks long.

I am trying to pay for a Workshop but I am not able to load the actual payment page where I can enter my credit card or paypal information. What should I do?

All of our payments are done through a page set up by paypal which also gives you the option to pay with a credit card, depending on your personal computer internet settings in very rare occasions some customers may experience problems uploading that page.

If you cannot access to the final payment page it can be due to the settings and firewalls on your computer. Due to the many different possible internet computer settings we are not able to directly trouble shoot these sort of issues. Nevertheless, you can try any of the following options:

• 1. Try using Google Chrome or Mozilla Firefox browser.
• 2. Using a different computer.
• 3. If none of the options above do not work please contact us by email info@cgmwonline.com so we can set up an appointment and due the transaction over the phone.

Class Policy:

Will there be set class times?

With the exception of the Live Q&A, and a day for assignment submission set by your instructor starting the course, there will be no set class times. You can both review and complete your current week's lecture and assignments at your own pace. At the end of each week we will have access to next week’s lectures.

What is the estimated time for each weeks course load?

We estimate 5-6 hours each week (usually around half a day's time in total). However, we suggest students spend as much time as needed to properly complete and comprehend the weeks assignment. Ultimately, this number will be different for each individual. Just make sure to allow enough time for assignment review and completion (at least an hour and a half each day).

How are all course lectures released?

All course lectures are released as high quality video presentations- by a qualified instructor -that can be streamed through your browser. All other course content (i.e. individual critiques, Live Q&A's, forum post, etc.) is presented with a mixture of video and written formats.

Can you explain how students and instructors will engage each other?

In general, each student will get weekly feedback from the instructor- about their work and progress -on a central class forum. It is here that individual students and the instructor can engage in open dialog similar to that found in traditional classrooms.

Are CGMA Master Classes accredited?

No. Since the CGMA Master Classes are not part of a full time degree program. Nevertheless, students who complete at least 90% of the course will be issued a "Certificate of Completion."

Am I able to have other projects or pieces that I am working on critiqued during the course program?

Yes but instructors are not required to critique your personal projects. Only course related assignments can be submitted for critique by an instructor during a course program. All other work can be uploaded and critique by fellow classmates.

Will others be able to see my work? Will I be able to see theirs?

Absolutely! We in fact encourage this type of dynamic participation. It will give each student a sense of community beyond just instructor feedback, and will serve as a means of direct inspiration from your peers.

What happens if I can't finish my week's assignment on time?

Since most all weekly assignment are interdependent (usually from the week before), it is essential that they are completed as assigned. Should any student not complete 90% of assigned work, he/she will not be eligible for a Certificate of Completion.

Am I allowed to talk to other students?

Absolutely! There are a number of ways this can be done. One way is through your courses virtual classroom, or via the schools private forum.

Does CGMA Online recognize legal and national holidays?

Yes. All legal/major US holidays are observed.

How many reviews do I get per week?

On average, the CGMA Online Master Classes have been structured to allow students one review- from a qualified industry experienced instructor -per week. However, the individual instructor can give additional or fewer reviews at his or her discretion. Typically, the total number of reviews any one student will be allowed to have will ultimately be based the complexity of course material, and the nature of the individual instructors teaching methods.

What language is the course being delivered?

All our course instruction is given in English and English only.

What is the maximum number of students in one class?

Each course is allowed a maximum of 20 students. This insures that every enrollee receives the proper amount of time attention per course session.

Will there be assignments to hand in? And if so, will I receive feedback on them?

Yes, and yes. On average, assignments will be assigned each week so that you can practice the skills and techniques covered in that lesson. Each assignment will take between 6-12 hours to complete (depending on your skill level, and the complexity of the work). Upon completion and submission, your instructor will review your work, and provide you with a personal in-depth critique and live QandA session.

Can I save the lessons to my hard-drive?

No. For copyright reasons, the lesson videos are same-session only, meaning that they must be watched as they are being streamed. Saving the lessons on writable media of any form without our written consent is a violation of the terms and conditions you'd agreed to when signing up.

Are the lecture videos available 24 hours a day for the week the lesson was given? Also, will these videos be archived for later viewings?

Yes the lectures are 24 hour available for that week and will remain available for the length of the course as weeks go by, meaning for example: on week 4, you will have access to the lectures from week 1 through 4.

Refund Policy:

Can I get a refund if I can't complete the course?

In general, there are no refunds for CGMA Master Classes. To obtain a full refund you need to contact us at least 5 days prior to the starting of the course. Regardless of the situation a %5 Processing fee is included on all transactions and will not be refundable. Remember that when you register for a class you hold a seat that cannot be taken by somebody else once class starts, especially on a full to capacity course.

Nevertheless, here are some options we provide to our CGMA students that may experience special circumstances:

• Request of class cancellation during the first week could qualify for a refund less a 15% cancellation fee.
• Request of class cancellation during the second week (prior its 5th day) could qualify for a refund less a 20% cancellation fee.
• Request of a Class Transfer for the next term. Transfers from one term to the other could be allowed, however an administrative fee equivalent to the %10 of the course cost will be implemented in order for the student to be confirmed in the next term enrollment. Transfer must be requested within the first week of the course.

Ultimately, the decision to refund any amount of money will be made totally at CGMA Online's discretion and the student participation in the classroom.

However, should a student be unable to fulfill his/her course obligations due to illness, personal tragedy, jury duty, or military deployment, please write to us at registration@cgmwonline.com with your Name, Title of Enrolled Course, and the nature of your problem, and we will determine your refund eligibility on an individual basis. Keep in mind some documentation supporting your situation may be requested.

Can I get a refund for a "Live-Feature" Workshop?

You may receive a refund for a Live-Feature workshop as long as the workshop has not started. Once the workshop has officially started, there will be no refunds available, due to the nature of the course.

What if I don't have the latest operating system? Will I still be able to participate/watch the lectures?

As long as your operating system supports video streaming through modern web browsers, then it does not matter. All lectures are hosted video streams that work on all major OS platforms, and in all modern/up-to-date web browsers. As a rule, it is always helpful to have the latest version of the browser you are using to minimize any difficulties.

Beyond this, some courses do require students to have a particular software package. In these cases, please review the course description and requirements for specific details.

Class Requirements:

Do CGMA Master Class lectures work on Mac or PC?

Both! All lectures are hosted video streams that work on all major OS platforms, and in all modern/up-to-date web browsers. As a rule, it is always helpful to have the latest version of the browser you are using to minimize any difficulties.

Beyond this, some courses do require students to have a particular software package. In these cases, please review the course description and requirements for specific details.

Can I get technical support if I have problems during the classes?

CGMA Online will provide technical support insofar as it relates to the operation of the CGMA Online' website, the course forum software, and the transfer of course materials. We cannot assist with internet connection problems on the students end, faulty hardware, or problems with a student's individual software packages.

CGMA Online presumes that all students use legally licensed software packages and are able to receive any technical support that is supplied with those packages.

Do I need broadband to do classes?

Yes. Our courses are administered through/with video, text, and some downloadable content. Each course has a set of requirements that will be published before registration opens.

Do I need a webcam or microphone?

Microphone and webcams, though optional, are not required. A student does not need a webcam or microphone in order to interact with an instructor. The default and fully supported manner in which class interactions will take place is via text postings in the class forums and via our chat feature during our Live Q&A session. For all other requirements, please see above.

If you have any further questions regarding the Master Classes please feel free to email us at registration@cgmwonline.com